Terms of Service

These Terms of Service govern access to and use of HelpAPI services available through helpapi.ai. By using the service, you agree to these terms.

Service Description

HelpAPI provides API access, account management, usage tracking, billing, and related digital services. HelpAPI is an independent service and is not affiliated with, endorsed by, or sponsored by OpenAI, Anthropic, Google, DeepSeek, or other upstream model or API providers unless expressly stated.

Accounts

You are responsible for maintaining the confidentiality of your account credentials, API keys, and access tokens, and for all activity under your account.

Acceptable Use

You agree not to misuse the service, attempt unauthorized access, abuse rate limits, resell access without permission, violate laws, infringe intellectual property or privacy rights, or use the service for harmful, fraudulent, deceptive, abusive, or high-risk activity.

Prohibited Content and Activity

You may not use HelpAPI to create, transmit, sell, or facilitate illegal content, malware, phishing, credential theft, spam, harassment, exploitation, fraud, regulated goods or services, counterfeit goods, unauthorized third-party content downloads, or content that violates applicable platform or upstream provider policies.

AI Content Safety

HelpAPI must not be used to generate or distribute NSFW, sexually explicit, sexually suggestive, exploitative, face-swap, deepfake, or non-consensual impersonation content. Users are responsible for the prompts, inputs, outputs, and API activity they submit through the service.

Feature Accuracy

We aim to describe supported models, features, limitations, pricing, quotas, and availability accurately. Actual availability may depend on upstream providers, account configuration, regional restrictions, moderation, rate limits, or maintenance.

Payments, Credits, and Refunds

Paid services, credits, or subscriptions are subject to the pricing and payment terms shown at purchase. Fees may be processed by third-party payment providers. If you have a billing issue or refund request, contact support at [email protected] Support email: madongqiang@mxmwl.com; we aim to respond within 3 business days.

Subscription and Account Management

If subscriptions are offered, users must be able to manage or cancel subscriptions through the product dashboard, the payment provider portal, or by contacting support.

Service Availability

We aim to provide reliable service but do not guarantee uninterrupted or error-free operation. Maintenance, upstream provider issues, security events, rate limits, or network incidents may affect availability.

Termination

We may suspend or terminate access if an account violates these terms, creates risk, causes chargebacks or abuse, or if suspension is required by law, payment providers, upstream providers, or platform policy.

Disclaimers

The service is provided on an “as is” and “as available” basis to the extent permitted by law. We are not responsible for upstream provider outages, model behavior, user-submitted content, or third-party services outside our control.

Contact

For service, billing, cancellation, refund, or support questions, contact us at [email protected] Support email: madongqiang@mxmwl.com.