Privacy Policy

HelpAPI provides API access, account management, usage tracking, billing, and related digital services through helpapi.ai. This Privacy Policy explains what information we collect, how we use it, and how users can contact us.

Information We Collect

We may collect account information such as name, email address, login information, business or billing references, support messages, API keys or token metadata, usage logs, error logs, IP address, device/browser information, and technical data required to operate the service securely.

How We Use Information

We use information to provide and secure the service, authenticate users, route API requests, track usage and balances, process account activity, respond to support requests, prevent abuse and fraud, improve reliability, and comply with legal, tax, accounting, payment, or platform requirements.

Payments

Payments may be processed by third-party payment providers. We do not intentionally store full payment card numbers on our own servers. Payment providers may process information according to their own privacy policies and compliance obligations.

Cookies and Similar Technologies

We may use cookies or similar technologies for login sessions, security, preferences, analytics, and service operation.

Data Sharing

We may share limited information with infrastructure, hosting, analytics, compliance, support, and payment providers only as necessary to provide the service, protect users, investigate abuse, comply with law, or satisfy platform and payment network requirements.

AI and API Providers

When users send requests through HelpAPI, request metadata and content may be transmitted to the selected upstream API provider so the requested service can be performed. Users are responsible for ensuring they have permission to submit the content they send through the service.

Security

We use reasonable technical and organizational measures to protect account data. No internet service can guarantee absolute security.

Data Retention

We retain account, usage, support, billing, and transaction records for as long as needed to provide the service, resolve disputes, enforce agreements, prevent abuse, and meet legal or accounting obligations.

Your Choices

You may contact us to request access, correction, or deletion of personal information where applicable. Some records may be retained when required for security, fraud prevention, accounting, compliance, or legal reasons.

Contact

For privacy or support questions, contact us at [email protected] Support email: madongqiang@mxmwl.com.